COMMON QUESTIONS

What is Djembe Gear Pro’s (DGP) returns policy?

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Return Policy
DGP is committed to customer satisfaction and premium quality products and our return policy reflects this commitment.

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Djembe Gear Pro issues refunds within 60 days of purchase based on the original form of payment:

All refunds issued by DGP for returned merchandise must match the original form of payment. Customers will receive cash refunds for cash and check purchases, credit to the appropriate card for debit and credit card purchases, credit to the appropriate account for Apple Pay, PayPal, and other purchases using authorized payment systems, and merchandise credit for gift card or merchandise credit card purchases or any return without a receipt or packing slip. Cash refunds require an original purchase receipt.

Our commitment to fast and easy returns

You can return merchandise purchased at an DGP pop up location or online store for refund, credit or exchange as follows:
1. Return with a purchase receipt:
If you have a valid purchase receipt, DGP will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise.

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2. Return with a gift receipt:
If you have a valid gift receipt, DGP will give you a refund of the purchase price in the form of a merchandise credit, or an even exchange of the merchandise.

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3. Return without a receipt:
If you do not have a valid receipt, DGP will attempt to verify the purchase if it was made with a credit or debit card. If DGP verifies the purchase, we will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise. If DGP cannot verify the purchase, we will not be able to offer a refund at this time

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4. Return Shipping For your Product: The customer is responsible for all fees incurred for shipping upon return of the item. You can return merchandise purchased at Djembegearpro.com or products bought at an event that DGP is vending. Please mail products for refund to the address as follows: Djembe Gear Pro LLC : 2835 Tarleton Ave Knoxville, TN 37914 United States

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DGP strives to keep its quality high and prices fair by monitoring returns for fraud and abuse and reserving the right to limit or refuse returns as follows:

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1. Returned merchandise must be resalable:
Except if there is a product defect, in-transit product damage, or a valid product performance issue, returned merchandise must be resalable (no visible wear or usage), in original packaging, and with all parts, and accessories.

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2. Returns to DGP without a receipt or packing slip require valid identification:
DGP requires valid government-issued photo identification (ID) for all returns without a valid receipt or packing slip. Examples of valid ID include, but may not be limited to: U.S., Canada or Mexico Driver License, Passport, U.S. Military ID, State-issued ID card, U.S. Permanent Resident Card, U.S. Laser Visa, Matricula Consular, Canadian Province identification. Academy may review and retain your ID information and return history solely for purposes of authorizing returns and preventing return fraud and abuse.